Indoor Play Centre Terms and Conditions

Facility Owners

Anna Victoria Lester and Katie Campbell
Wag n’ Waves, Unit 4L, Phoenix Business Park, Huntscross, Liverpool L24 9HL
(known as “Wag n’ Waves”)

The Offering of Services

Customers may hire a secure Indoor Play Centre from Wag n’ Waves. Website pricing takes precedence over other listings.

Booking, Cancellations and Payment

  • Bookings are only valid once confirmed in writing by Wag n’ Waves.

  • Customers must be 18 or over.

  • Payment is due at the time of booking via approved website methods.

  • 24-hour cancellation window for refunds.

  • Illness-related reschedule permitted once, with possible vet proof.

  • Bookings are personal and non-transferable without consent.

  • Public holiday rate: 1.5x standard. Weekend rate may vary.

  • Customers are liable for any damage caused by their dogs.

  • £10/week late fee may apply.

Pricing and Rate Reviews

Rates are reviewed annually and apply to new bookings only. Pre-paid bookings are honoured at the booked rate.

Standards and Insurance

Facilities are maintained to be safe and enjoyable. Wag n’ Waves is not liable for unforeseen incidents unless negligent.

Customer’s Obligations

  • Agree to and follow these Terms and Conditions.

  • Provide accurate information to Wag n’ Waves.

  • Supervise dogs and ensure they’re healthy and suitable for play.

  • Clean up after themselves and their dogs – removal charges may apply.

  • Report any facility or equipment damage immediately.

Multi-Owner Bookings

Only one additional dog owner may share a session and must agree to these Terms on arrival. All communication must go through the primary customer.

Vaccinations and Preventative Healthcare

  • Dogs must be vaccinated, including Leptospirosis. Titre tests are accepted.

  • Dogs must be flea-treated. Cleaning costs may apply for infestations.

Use of the Facilities

  • Park only in designated spaces.

  • Do not alter or obscure any signage.

  • Customers are responsible for any damage.

  • Dogs must not be tethered to any fixtures.

  • No smoking or vaping anywhere on site.

Customer Complaints

Complaints must be submitted in writing within 5 calendar days. Wag n’ Waves will respond within 5 days and handle concerns in good faith.

Force Majeure

Neither party is liable for events outside of their control (e.g. natural disasters, strikes). Affected parties must notify the other as soon as possible.

Privacy Policy

Customer data is stored in accordance with GDPR and not shared without permission (except with vets or insurers). Photos may be used unless opted out in writing.

Governing Law and Jurisdiction

These Terms are governed by English Law and subject to the jurisdiction of courts in England and Wales. These Terms form the entire agreement.

Facility Procedures

Entrance and Exit Procedures

  • Wait in your vehicle if other users are present.

  • Dogs must be on leads until inside the secure area.

  • Always close gates behind you – no tailgating.

  • Sessions are back-to-back. Notify Wag n’ Waves if delayed.

Indoor Play Centre Rules

  • Reactive dogs welcome with responsible handling.

  • Banned breeds must meet all legal requirements.

  • Dogs in season not permitted – reschedule applies.

  • Sessions may be ended without refund for aggressive behaviour.

  • Max 6 dogs per session. Equipment use is at owner’s risk.

  • Area is cleaned with pet-safe products, but sensitivities are possible.

  • No layout changes or climbing without permission.

Business Bookings

Businesses may book the facility. Responsibility for dog care lies with the booking business.

This is Version 2.0 of the Wag n’ Waves Terms and Conditions, dated 11 June 2025.
By booking, you accept and agree to these terms and conditions.