• Owners are requested to have all dogs on lead when entering and leaving the unit. 

• Please do not arrive more than 5 minutes before the appointment as there is limited parking, and keep dogs in the car until the previous client has left.

• Please use the designated spaces, vehicles are left at owners risk.

• As the business is based on an industrial estate please be aware of hazards such as vehicles, machinery and uneven ground.

• Owners are asked to be prompt when entering and leaving so not to impact on the next client's session. Any late arrivals will lose time on their booking, it can not be carried over as bookings are back to back.

• Payments must be made at time of booking, walk-in sessions are not available.

• No refunds within 48 hours.

• Cleaning - Owners are asked to make sure their dogs have toileted before arriving. Any mess must be cleaned by the owner, using the cleaning equipment provided. The facility will be deep cleaned at the end of every day.

We welcome all breeds to come and enjoy some muzzle free time. For insurance purposes the terms must be followed.

• The dog is registered with the Index of exempted dogs and the certificate should be available if requested.

• Public liability insurance should be in place for the dog and the certificate for this available if requested.

• If bringing more than one dog then there must be a 1to1 handler for the exempted dog. As long as the dog has no issues with aggression we are happy to assist with the other dogs if the client is the 1 to 1 handler, this will need to be discussed prior to any bookings. 

• Dogs must be on lead and muzzled when entering and leaving the facility.